Reference

Understand Your Rights Before You Play

These legal terms govern your use of l897 and your account — from how we handle your wallet activity across bKash, Nagad, and Rocket, to what we expect from you as an account holder.

Account EligibilityJurisdiction ConditionsWallet & Payment TermsAccount Conduct RulesDispute Process
l897 Understand Your Rights Before You Play
HOW WE HANDLE YOUR DATA

Data Handling, Cookies, and Account Security

We collect only the account and transaction data needed to operate your account, process payments, and meet our compliance obligations. Your data is not sold to third parties. We use cookies to keep your session active and to remember your preferences — you can manage cookie settings from your browser at any time.

Account Security

Your account is protected by password authentication and OTP verification on login. We recommend you never share your PIN or OTP with anyone, including support staff.

Data Retention

We retain account and transaction records for as long as required by applicable law. You may request a summary of the data we hold by contacting support via email.

Cookie Policy

We use session and preference cookies. No third-party advertising cookies are placed without your consent. Adjust your browser settings to control cookie behaviour at any time.

Data Change Requests

To update or correct your registered details — including your bKash or Nagad number — submit a request through live chat with your account verification ready.

LEGAL CONTACT PATHS

Reach Us About a Legal or Account Matter

If you have a question about these terms, a dispute over an account decision, or a request related to your personal data, our support team handles legal and account queries through the channels below. For formal written requests — such as data access or account closure — use the email channel so we have a record of your submission.

Live Chat Reach our account support team directly through the live chat window in your account dashboard for real-time help with legal queries.
Email Support Send formal requests — data access, account disputes, or term clarifications — to our support email for a documented response.
Account Help Centre Browse the help centre from your account settings for answers to common legal and eligibility questions without waiting for an agent.

Common Legal and Account Questions

These are the questions we hear most often about account eligibility, data rights, and how our terms apply to players in Bangladesh.

Access depends on your local law and eligible regions. It is your responsibility to confirm that using this platform is permitted under the laws that apply to you before opening an account.

We may suspend or close accounts that breach our terms. You can request a formal review through our support email, and we will communicate the outcome to your registered contact details.

Send a written data access request to our support email from your registered address. We will confirm receipt and provide a summary of your account and transaction data within a reasonable timeframe.

Withdrawals are verified against your registered account details. A mismatch between your account name and your wallet registration triggers an identity check, which can delay the release of funds.

You can request account closure through live chat or email. We retain certain records as required by law, but we will confirm exactly what is kept and for how long when we process your request.

Contact us via the support email with your account details and a clear description of the decision you are disputing. We aim to review and respond to formal disputes within a reasonable timeframe.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.